Personal Data We Collect
When you visit the Site, we may collect the following types of personal data:
Personal information: name, billing and shipping address, email address, phone number
Order information: products purchased, payment method (payment details are processed securely by third-party providers and are not stored by us)
Technical data: IP address, browser type, device information, time zone, cookies
Communication data: messages sent via email, contact forms, Instagram DMs, or customer support
How We Use Your Personal Data
We use your personal data to:
- Process and fulfill your orders
- Communicate with you regarding orders, deliveries, or customer support
- Improve and optimize our website and customer experience
- Send marketing communications (only if you have given consent)
- Comply with legal and accounting obligations
Legal Basis for Processing
Under GDPR, we process your personal data based on the following legal grounds:
- Performance of a contract (e.g. fulfilling your order)
- Your consent (e.g. marketing emails)
- Legal obligations (e.g. accounting and tax laws)
- Legitimate interests (e.g. improving our services and website)
Sharing Your Personal Data
- We may share your personal data with trusted third parties only when necessary, including:
Payment service providers - Shipping and logistics partners
- Website and e-commerce service providers
- Accounting and IT service providers
All third parties are required to comply with GDPR and handle your data securely.
International Data Transfers
If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.
Your Rights Under GDPR
As an EU resident, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with your local data protection authority
To exercise your rights, please contact us at [your contact email].
Cookies
We use cookies to enhance your browsing experience, analyze website traffic, and improve functionality.
You can manage or disable cookies through your browser settings.
For more information, please see our Cookie Policy (if applicable).
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on this page.
Contact Information
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: info@formalabel.com
